Intelligence in Hospitality
Close your eyes and imagine checking into the first hotel on the moon. It’s easy if you try: no front desk, no concierge—just AI-powered androids that know exactly what you need before you even ask.
Your room adjusts its temperature to your preference, a holographic butler offers dinner recommendations, and robotic housekeeping ensures everything is spotless without ever knocking on your door.
Sounds like science fiction? Some of these services are already functioning in a few innovative hotels making the most out of collaborative intelligence.
What is your Hotel Collaborative Intelligence Quoefficient (CIQ)?
Operational Intelligence or more aptly, “the process that keeps things from falling apart.”: troubleshooting, understanding booking trends, patterns in occupancy rates, balancing staff scheduling and logistical workflows. This type of intelligence is ensuring that when a guest checks in, their room actually exists and isn’t double-booked by a traveling ukulele band.
Emotional Intelligence; whether it’s a concierge’s uncanny ability to recommend the perfect restaurant or a manager’s knack for defusing an irate guest, Emotional intelligence adds a layer of creativity, empathy, and adaptability but also nuance and personality that no algorithm can replicate.
And then there’s the wild card: Artificial Intelligence.
All these types of intelligence should not exist in silos but merging into Collaborative Intelligence
Hotel Collaborative Intelligence Quoefficient (CIQ)
Discover your hotel’s unique 'intelligence profile' and unlock insights to drive your team’s performance.
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