Intelligence in Hospitality

Operational Intelligence or more aptly, “the process that keeps things from falling apart.”: troubleshooting, understanding booking trends, patterns in occupancy rates, balancing staff scheduling and logistical workflows. This type of intelligence is ensuring that when a guest checks in, their room actually exists and isn’t double-booked by a traveling ukulele band.

Emotional Intelligence; whether it’s a concierge’s uncanny ability to recommend the perfect restaurant or a manager’s knack for defusing an irate guest, Emotional intelligence adds a layer of creativity, empathy, and adaptability but also nuance and personality that no algorithm can replicate.

And then there’s the wild card: Artificial Intelligence. All these types of intelligence should not exist in silos but merging into Collaborative Intelligence